Office Policies

                                                                                      

OFFICE POLICIES 

 
Welcome to Wellcare Physicians Group.   Please read the following office policies and let us know if you have any questions.
 

Appointments:  If you need to make an appointment or cancel/reschedule an appointment, please call our office as soon as possible, as there may be a wait before your doctor has an opening.  Except in the event of serious illness or an emergency, you will be charged $75 for appointments you miss or change less than 24 business hours in advance.  Anticipate that we will want to see you periodically, as this is necessary for us to provide you the best possible treatment.  We do not offer telephone appointments.

 

Contact info:  Please call 781-769-8700 to schedule or change an appointment, or to discuss matters regarding your medication that cannot wait until your next visit.  We check voice mail on our days in the office and will do our best to get back to you as soon as possibleFor very urgent matters after regular business hours or on weekends, you may reach the doctor on call by calling 781-769-8700 and following the instructions in our after hours office voicemail outgoing message.  Always be sure to leave us your phone number even if you think we have it. 

 

Emergencies:  If you are feeling imminently unsafe or medically ill, please contact or go to your nearest emergency room.  You can have the emergency room physician contact us.

 

Prescriptions:  At the time of your appointment, we will provide you sufficient medication and refills to last until the time we have recommended you return for follow up.  Please try to plan ahead and schedule an appointment to return to see your doctor before you run out of your medication.  If you call with a request to renew your prescription after not showing for a scheduled appointment or canceling an appointment without 48 hours notice, there may be a  fee for calling a prescription into your pharmacy.  In some cases, we may request we see you before refilling a prescription.

 

Confidentiality:  All information discussed within sessions is confidential and will not be revealed to anyone without your permission, except where disclosure is required by law (such as when there is reasonable suspicion of child or elder abuse, or concern that you might be of imminent danger to yourself or others).  Medical records can be subpoenaed during certain legal proceedings.  Also, insurers often request clinical information before they will process a claim.   Recently, the federal government has ordered that doctors' offices make a report if we discover evidence of identity theft.  We do maintain a confidential medical record of your treatment on our office computers.  The records are backed up offsite with security protocols similar to those used for financial/banking records.  

 

If at any time during your treatment your name, address, phone number at home or work, or your insurance changes, please inform us immediately.

 

Version 10/09
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